Frequently Asked Questions
Everything you need to know about ordering wholesale from Chestnut Supply.
Ordering & Pricing
Q:What are your minimum order quantities (MOQ)?
A: MOQs vary by product. Carrier oils start at 6 units, soaps at 24 bars, and smudge sticks at 12 bundles. Contact us for custom quantities.
Q:Do you offer volume discounts?
A: Yes! We offer tiered pricing based on quantity. The more you order, the better your per-unit cost. Pallet orders receive the best pricing—contact us for a custom quote.
Q:How do I request a wholesale quote?
A: Simply fill out our contact form or email sales@chestnutsupply.com with your product interests and estimated quantities. We'll respond within one business day.
Q:Do you offer Net-30 payment terms?
A: Net-30 terms are available for qualified accounts with established order history. Contact us to discuss credit terms.
Shipping & Delivery
Q:Where do you ship from?
A: All orders ship from our warehouse in Georgia, USA. This allows for fast 2-4 day delivery to most U.S. states.
Q:What shipping carriers do you use?
A: We ship via UPS and FedEx for standard orders. Pallet shipments are handled via LTL freight carriers.
Q:Do you offer free shipping?
A: Yes! Orders over $500 qualify for free ground shipping within the contiguous United States.
Q:Do you ship internationally?
A: Currently, we only ship within the United States. For international inquiries, please contact us directly.
Products & Quality
Q:Do you provide Certificates of Analysis (COA)?
A: Yes, COA, MSDS, and TDS documentation are available for all products upon request. Just ask your account manager.
Q:What is the thymoquinone content in your Black Seed Oil?
A: Our standard Black Seed Oil contains 1.2–2.4% thymoquinone. Higher TQ concentrations (up to 3%) are available for custom orders.
Q:Are your products organic?
A: Many of our products are sourced from organic farms. Specific certifications vary by product—contact us for detailed documentation.
Q:What is the shelf life of your products?
A: Shelf life varies: Carrier oils 18-24 months, essential oils 36 months, soaps 2-3 years, smudge sticks indefinite when stored properly.
Private Label & Custom Orders
Q:Do you offer private label services?
A: Yes! We offer private label and white label options for most products. Minimum quantities apply—contact us for details.
Q:Can you source custom products?
A: Absolutely. If you need a specific product or formulation not in our catalog, our sourcing team can help. Let us know your requirements.
Q:What's the lead time for private label orders?
A: Standard private label orders typically ship within 2-3 weeks. Custom formulations may require additional time.
Returns & Support
Q:What is your return policy?
A: We accept returns within 14 days for unopened products. Defective or incorrect items are replaced at no cost. See our full Refund Policy for details.
Q:How do I report a damaged shipment?
A: Contact us within 48 hours of delivery with photos of the damage. We'll file a carrier claim and arrange replacement promptly.
Q:How can I contact customer support?
A: Email sales@chestnutsupply.com or call +1 (470) 748-4004. We respond within one business day.
Still have questions?
Our wholesale team is here to help. Get in touch and we'll respond within one business day.